I’ve used different billing software as a biller over the past years, and MDsuite is one of my favorites for processing a practice’s entire revenue cycle management (RCM). This article will highlight a few reasons why.
Ask almost any biller, and they will tell you, entering patient demographics is boring. It may very well be the biller’s most crucial task. If entered incorrectly, you run the risk of insurance denials, thus delaying payments. A simple mistake, at this initial stage, could bring the entire billing process to a quick halt, causing delays and extra time for finding and fixing the error.
“The scanner automatically populates a patient’s address, date of birth, and photo from the driver’s license, as well as pertinent insurance information from scanned insurance cards.”
MDsuite includes many features that aid in avoiding such mistakes. One option consists of a card scanner that allows you to scan a patient’s license and insurance cards with a click of a button. As an integrated option within the system, the scanner automatically populates a patient’s address, date of birth, and photo from the driver’s license, as well as pertinent insurance information from scanned insurance cards. You will decrease your entry time, and, more importantly, improve data entry accuracy. Plus, you now benefit from copies of the patient’s photo, license, and all insurance cards at your fingertips. Even without the scanner, as you enter patient demographics, you can check the billing zip code with the click of a button. The beautiful thing about that is if the patient’s address is wrong, it takes you to the USPS website to verify and correct.
After entering insurance information -when linked with an integrated clearinghouse- as soon as you click ‘Save’ in the insurance tab, it checks the patient’s eligibility. I use the Imspro clearinghouse, and one of the benefits of Imspro is that I can see the patient’s address along with their insurance benefits, leaving little room for denial for eligibility. If a patient is returning or needs an up-to-date eligibility check, you can go into the insurance tab and check eligibility at any time. The process then timestamps the updated eligibility inside the patient’s chart automatically. Your information is up-to-date, accurate, and completed quickly.
MDsuite has a separate section inside the patient’s chart to add documents. I use it to store the patient intake form, authorizations, and credit card authorizations. You are no longer trying to find files or documents in multiple locations. You’ve uploaded them all into the patient’s chart, and they’re all accessible in one area.
As a biller, you want to enter charges as quickly and accurately as possible, but it can be time-consuming moving from screen to screen. In MDsuite, you never have to leave the posting screen, saving considerable time. You can post several dates of service, use multiple providers, and add or change prior authorizations and hospitalizations while posting; all while never leaving the posting screen. Do you ever need to look up a patient or insurance while posting charges? All you need to do is open it in a new tab, without exiting the posting screen. You can have multiple tabs open simultaneously, making data verification easy while cutting the time it takes to post charges in half.
MDsuite includes an EDI manager, which is your hub for sending claims and statements and receiving insurance remittances. The EDI manager looks like your email. It even has an inbox, outbox, and several different folders to sort files. When you’re posting a remittance, and there is something that you need to work through, you don’t need to stop the process to save or print your work. Instead, you move it into a folder for rejections or working. The manager keeps an activity log for your practices, and you can quickly move from folder to folder with a simple right-click. The EDI Manager is the inbox of the system regarding claims, statements, and remittances.
No matter who or what you bill for, you need reports. MDsuite has an entire library of reports from which to choose. How many times have you had to run a report that you filtered to your specifications, and it works perfectly, but then you come back to rerun it, and it’s not the same, or you forget the filters? Well, in MDsuite, when you find a report you like, you can save it and use it repeatedly. For example, I have a practice that is a group, but the providers report separately. When running the A/R reports, I have them filtered and saved separately by primary insurance, secondary insurance, patient, and provider. This way, I can pick which report I need from a dropdown, without the need to recreate the filter each time.
Timesavers group together tasks and run them in a batch instead of one at a time. It utilizes the Windows Task scheduler to perform the Timesaver even if you log out of the system or are out of office. Timesavers are another way to help save time, and I use them for reporting. I have it set to run each report I need for each provider every Friday afternoon. No more waiting for a report to process and then save. I set it and forget it. Then on Friday afternoon, I pull the reports from the timesaver folder. It takes some time to set the tasks up, but it is well worth it and is a substantial “timesaver.”These are but a few of my favorite aspects of MDsuite. As with any software, you will have likes and dislikes, but, in my opinion, MDsuite streamlines a biller’s RCM workflow and helps with time management. If you want to learn more about billing or MDsuite, please give us a call. We are happy to answer your questions